SHIPPING & RETURNS

SHIPPING
 

All orders placed with Ophelia.com are shipped via Canada Post.  The rates are automatically calculated at the checkout using Canada Post. Once an order has been dispatched, you will receive a shipping notification including a tracking code so you may track the progress of your package.
 

*During Ophelia’s participation in online sales/shows our team are working overtime and thus are busier than usual. Our delivery schedule will therefore be processed within 2-5 working days after the day they are placed. Once the online sale is complete, we will resume our usual delivery schedule of processing orders within 1-3 working days.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch; Ophelia is not responsible for any delays caused by destination customs clearance processes, adverse weather conditions, bank holidays delays, or recipient not present when a delivery is attempted and not responding to Canada Post alerts.
 

IMPORT DUTIES
 

For shipments to countries outside of Canada, we ship on a Delivery Duty Unpaid (DDU) which means that you as the customer are liable for any local sales taxes or import duties which may be charged on your item(s).  Unfortunately, we have no control over these charges and cannot confirm how much the charges may be.  Please note that you are also responsible for providing any information required by customs to ensure the goods are cleared.  Goods may occasionally be subject to delays due to weather or customs. 

Ophelia cannot be held responsible if local customs authorities charge any import duty or wish to confiscate any items.  As the customer, you are responsible for paying the duty charges.

Customs policies vary widely from country to country so we recommend you contact your local customs office for more information.

RETURNS

All sales are final.